Etisalat Telecom Vacancies: Fault Management Analyst

Etisalat Nigeria - Emerging Markets Telecommunication Services (trading as Etisalat Nigeria) desires to urgently fill the following vacant positions in the Technical Division. 

Job Position: Fault Management Analyst (Engineer, NOC Operations)

Reports to: Front Line Monitoring Shift Leader(Senior Engineer , NOC Operations)
Work Base Area: Abuja 

Job Roles & Responsibilities

• Escalation and management of network faults.
• Supporting and following up on the execution of Work Orders and Change Requests.
• Providing technical support to the field teams.
• 24×7 Monitoring, supervision and reporting.
• Liaises with Customer Care Team as regards Network Outages
• Liaises with other service providers regarding outages on leased and interconnect lines.
• Assists in providing reports for service outages and recommended follow up actions.
• Review TT reports against SLA and recommend follow up actions.
• Support in providing Major service outage investigations and follow up
• Assist in the co ordination and control of all the Trouble Tickets raised in the network.
• work in 24X7 Shift Basis

Job Requirements:

• First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
• Minimum of 2 years experience in Telecom NOC and NMC operations
• Post graduate education an advantage

In addition, interested candidates must:

• Have completed NYSC or possess exemption certificate.
• Be highly focused and success driven.
• Exceptional ability to think and plan proactively
• Possess good interpersonal/people skills.

Application Deadline
April 4, 2011

Method of Application
Qualified/interested candidates should forward updated / detailed resume to:techrecruitment@etisalat.com.ng
on or before Monday, April 4, 2011(Subject of email should be position applying for).
Please don’t apply if you are not qualifiedOnly shortlisted candidates will be contacted.